>> "HN is a news site, not a forum for people with issues with companies we've funded (even when concealed as Ask HNs). So I'm killing this. If you have an issu

>> "HN is a news site, not a forum for people with issues with companies we've funded (even when concealed as Ask HNs). So I'm killing this. If you have an issue with Dr Chrono, please contact them directly." I understand the reasoning behind killing it but considering the guy was only here as a last resort after trying everything else + it was a YC company it would have been more appropriate to offer some help, especially considering the OP had already tried pg's suggestion of contacting the company. Also - around a month ago there were several Ask HN posts from people having trouble with Coinbase and they weren't killed. Why? [1] [1] This is an example from almost a year ago but there were several in the last few months too: https://news.ycombinator.com/item?id=5427985 https://news.ycombinator.com/item?id=5427985 NB: We don't know all the facts and can't pass judgement on drchrono but I think the above still holds true regardless.