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If what you say is accurate, the only other thing I would try is reaching out to one or more of their investors / board members. It might not help, but as a pay
by relaunched 13y ago
If what you say is accurate, the only other thing I would try is reaching out to one or more of their investors / board members. It might not help, but as a paying customer, I'm sure they'd want to know (and can make a call and get your grievance bumped to the top of the line).
Since your representing that your business is in jeopardy, do what you need to do. It's great that you are sensitive to the plight of startups and don't want to do anything that might hurt their chances of success. However, they also have to live up to their end of the deal. If they aren't communicating with you, that's a huge problem.
- robbiea 13y ago| the only other thing I would try is reaching out to one or more of their investors / board members I think that's what he is doing right now :)
- drdal 13y agoI don't know the valley very well so it's hard for me to navigate it. I did ask a family member who's in the startup world for advice (he suggested I post here) and he tried reaching out to a few of his contacts but I don't believe it went anywhere. The most frustrating thing for me has been the CEO's attitude. From my very first interaction with him he seemed uninterested in helping resolve this. If I were the CEO of a startup, I would be paying super close attention to my userbase and their concerns. I just can't understand why he hasn't jumped at the chance to make things right with me and the other doctors who have had similar problems.
- mekoka 13y agoYou should be getting a reaction in about 5, 4, 3, ...