Google is not good at talking to people. It goes further than that: Google does not want to be good at talking to people. Whether that is a good decision or n

Google is not good at talking to people. It goes further than that: Google does not want to be good at talking to people. Whether that is a good decision or not isn't clearcut. Google's position (I think) is that technical competence trumps all, and that end of the day, no matter how much some people whine, most people will go with the better solution whenever it is (a) free, or (b) makes them more money (AdWords). An alternate theory is that Google considers "talking to people" to be legacy baggage from when "normals" reigned supreme, and that the world being (re-)built now is being built, mostly, by and for people who are much more Aspie-like than the general population. To these people, the need to not have to talk to people to get something fixed, or to buy something, or to get from A to B is a feature, not a bug. That's the world they want to live in, and unlike normals (who already have what they want), these people are working their asses off to make it so. It'll be interesting to see how things play out in the long run.