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>You can be spending $100ks per monthon adwords and still not have a competent person to call when you need help. We just got bit by this recently. One day ou

>You can be spending $100ks per monthon adwords and still not have a competent person to call when you need help. We just got bit by this recently. One day our organic referrals just took a nosedive (4000 -> 1000 clicks/day overnight). We got in touch with our Adwords contact, who said they'd look into it, then ... left. No longer with the team. Now we have no contact and no way to figure out what went wrong and how we can fix it. It didn't have a huge impact on us, but it did cost us ~$3k/month, which isn't negligible. The worst part is that there's seemingly no way for us to address this, despite spending a pretty significant amount of money on Adwords every month.

kkaiser 13y ago
There is a very easy way to get support: https://support.google.com/adwords/ https://support.google.com/adwords/ Theres a link to contact directly on this page.
- redthrowaway 13y ago
  Thanks for the link, but their response was to "check the product forums". I understand that they don't want to field calls from millions of site owners asking why they aren't ranked higher, but we spend probably $25k/month on Adwords. It'd be nice if they could give us a pointer to an actual person who could help us figure out what went wrong.
  - kkaiser 13y ago
    That was the response from the support line? Also, you can always try the community https://www.en.adwords-community.com/ https://www.en.adwords-community.com/
    - redthrowaway 13y ago
      Again, I appreciate your help. Yes, the Adwords rep I talked to on the phone said there was nobody who could help me figure out why our organic results tanked overnight, but that I could ask on the forums. I'm not prepared to do that at this time. There were two changes that happened on the same day, at least one of which I'm sure is the cause: we pushed out a ton of pages we had generated from old data, and we had a regression whereby our international sites lost their canonical tags on links. It's pretty clearly our fault, but it would be nice to have someone spend 30s saying, "this is what triggered the issue; don't do this" rather than, "no we can't help you, maybe some random person on the Internet can".

kkaiser 13y ago

There is a very easy way to get support: https://support.google.com/adwords/ https://support.google.com/adwords/ Theres a link to contact directly on this page.

redthrowaway 13y ago
Thanks for the link, but their response was to "check the product forums". I understand that they don't want to field calls from millions of site owners asking why they aren't ranked higher, but we spend probably $25k/month on Adwords. It'd be nice if they could give us a pointer to an actual person who could help us figure out what went wrong.
- kkaiser 13y ago
  That was the response from the support line? Also, you can always try the community https://www.en.adwords-community.com/ https://www.en.adwords-community.com/
  - redthrowaway 13y ago
    Again, I appreciate your help. Yes, the Adwords rep I talked to on the phone said there was nobody who could help me figure out why our organic results tanked overnight, but that I could ask on the forums. I'm not prepared to do that at this time. There were two changes that happened on the same day, at least one of which I'm sure is the cause: we pushed out a ton of pages we had generated from old data, and we had a regression whereby our international sites lost their canonical tags on links. It's pretty clearly our fault, but it would be nice to have someone spend 30s saying, "this is what triggered the issue; don't do this" rather than, "no we can't help you, maybe some random person on the Internet can".