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> If you now want to buy a current nexus phone or tablet, you have to be in a country where they allow purchase. They would deliver a much better customer exper
by NickPollard 13y ago
> If you now want to buy a current nexus phone or tablet, you have to be in a country where they allow purchase. They would deliver a much better customer experience (and sell many more phones) if they just let Amazon handle selling them.
Disclaimer: I'm lucky to be in a country (UK) with good Google coverage. That said, their customer experience for buying a phone online (nexus 4) is superb and far above amazons. Their website is clean, fast, and usable, and I've had no problems through it, whilst cancelling and re-ordering, tracking my orders etc. Friends who have used it have all had great experiences too.
The availability/country thing is an issue, and lack of phone support etc., but their online presence is fantastic.
- netcan 13y agoThey're following a 80/20 (or maybe 50/50) rule of thumb. If they can serve you easily they do. Otherwise, they can live without your purchase. They didn't have that much stock anyway. That makes sense in one way, but it feels disrespectful in other ways. If you live in Ireland (where Google's non US headquarters is and where the damn phones ship from), they give you an error message. It's just one example though. In my opinion it's an example of below average competence. Equivalent to a bank website going down because of a traffic surge and taking 16 hours to come back. There are certain things that mature companies draw a line under. They don't just say 'we're not good at that.'