I'm surprised you would say it's hard to speak to someone at Apple. When I call their developer support number they usually pick up right away, and if needed th

I'm surprised you would say it's hard to speak to someone at Apple. When I call their developer support number they usually pick up right away, and if needed they will escalate any issue to the level needed. And then there are the two free DTS incidents you get with membership, those are gold if you ever need them. +1 408-974-4897 (800) 633-2152