It's bad that the Bell support employee was unwilling or unable to recognize it had to be escalated to a supervisor, but that's not exactly what I'd call a "dis

It's bad that the Bell support employee was unwilling or unable to recognize it had to be escalated to a supervisor, but that's not exactly what I'd call a "disclosure" (and obviously not a "responsible" one.) I don't expect the average help desk employee to know what SQL is, or what "owned" or "sploit" means. Half of their customer interactions consist in asking whether the modem is plugged into a wall socket and there's electricity in the rest of the house.