The point is, if a company wants the public to forgive them for terrible outcomes, they should have to give the public the evidence that they deserve forgivenes

The point is, if a company wants the public to forgive them for terrible outcomes, they should have to give the public the evidence that they deserve forgiveness instead of having random people shill for everything they do on spec. It is possible for corporations to make mistakes, or to do bad things, and it's perfectly legitimate to call them out when that appears to be the case. (I also think Google has long past squandered any right to the benefit of the doubt, but I don't see the need to get into that right now)