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A common theme that has been appearing is how hard it is to actually speak to somebody about stuff (Apple, Google, Twitter, etc...) when shit hits the fan. I e
by qzervaas 13y ago
A common theme that has been appearing is how hard it is to actually speak to somebody about stuff (Apple, Google, Twitter, etc...) when shit hits the fan.
I earn most of my income via Apple & Google, but if I want support from Apple, it takes 2-3 days for a response (I've made them 5 figures in revenue in the past year alone).
There isn't even a method that I could find for me to contact Google if I have a legitimate seller issue (which I've had, but just give up on), despite earning for them also.
The recent story about @N losing his Twitter handle highlighted there's nobody to contact when this stuff goes wrong.
It's easy to say the big tech companies can't possibly deal with the sheer number of users they have and the amount of support they would have if it were easy to contact them, but then isn't that the price they should have to pay if they want to earn $Billions?
- natch 13y agoI'm surprised you would say it's hard to speak to someone at Apple. When I call their developer support number they usually pick up right away, and if needed they will escalate any issue to the level needed. And then there are the two free DTS incidents you get with membership, those are gold if you ever need them. +1 408-974-4897 (800) 633-2152
- qzervaas 13y agoSorry, I should have been more clear: when submitting an issue in iTunes Connect.