4 ms·
There's no reason to couple the order-taking and the order-fulfilment. At fast-food Mexican restaurants which take the order at the counter, give you a ticket,
by fiatmoney 13y ago
There's no reason to couple the order-taking and the order-fulfilment. At fast-food Mexican restaurants which take the order at the counter, give you a ticket, and hand off your finished product sometime later (I'm thinking of District Taco in DC or Pancho Villa in the bay area) throughput is noticeably higher, particularly because they can make more orders at the same time.
The one downside is limited backpressure on the order line, so you can end up with more people filing in than there are seats (or sometimes even space to wait for your order). Not as much of an issue for takeout-focused joints.
- shotwell 13y agoI think Chipotle, like Subway and other such restaurants, are trying to give the appearance of freshness and cleanliness.
- jdmichal 13y agoIf you have to go up to the counter to pick it up, maybe. If they bring it to you? All that walking around probably eliminates any throughput gains from back-end efficiency.