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My real trouble with miscommunication at Chipotle is not that I have to repeat myself several times because I'm encountering new employees (Chipotle seems to ha
by kaila 13y ago
My real trouble with miscommunication at Chipotle is not that I have to repeat myself several times because I'm encountering new employees (Chipotle seems to have done a good job of training me as a customer to know exactly what I need to say at each section of the line), but that the glass partition is often so high that I have to repeat myself several times because my voice does not project over the glass. I'm 5'4", not abnormally short, and even on tip toe this happens. Having to shout my order is more annoying than repeating it, imo.
- colanderman 13y agoChipotle seems to have done a good job of training me as a customer to know exactly what I need to say at each section of the line Hear. "Hi, welcome to Chipotle, what can I get for you?" → "Wheat tortilla. pause Brown rice." As an engineer I don't mind (I know exactly how their queue works and when to say what) but the interaction that takes place is not normal.