I know a ton of people who have this problem, it's a huge issue. My mom recently switched to a Moto X and couldn't get any text messages from my sisters. When

I know a ton of people who have this problem, it's a huge issue. My mom recently switched to a Moto X and couldn't get any text messages from my sisters. When she called Apple for support, they told her they would not help her unless she paid a fee for phone support. Read that again: they wanted her to pay extra money to properly leave their ecosystem. If they wanted her to come back to Apple it backfired, she'll never touch another iDevice after that snub.