What an interesting discussion. It should be noted that no matter how much evidence you can provide to your payment company about legitimate chargebacks, it's

What an interesting discussion. It should be noted that no matter how much evidence you can provide to your payment company about legitimate chargebacks, it's all useless if any one of the following is true: (A) the person/s fighting the chargeback for you are incompetent / don't care / don't actually file the chargeback; (B) the person/s fighting the chargeback for you are bullied into minimizing or hiding or not reporting evidence that can prove things like recurring fraud, identity theft, or bogus accounts; ultimately, this evidence exposes weaknesses in the payment company's systems that the payments company doesn't want "out there"; (C) the company is just plain unethical and will actually go out of its way to get rid of employees who do care and are willing to spend time and resources fighting chargebacks at an individual level -- such companies do this because they value company "image" in the eyes of investors / VCs > "the little guys". As the person who filed and fought -- with a decent success rate -- almost 100 percent of the chargebacks for competitorofStripe but who was let go for reasons (B) and (C) above, I would gladly testify that this is a real problem that cannot be solved without employees who know right from wrong. A little over a week ago I wrote to Patrick after reading another thread criticizing Stripe's customer support and turnaround. Clearly Stripe needs help in this area. Ultimately, payments companies need technical people who care, but it's a weird combination, and those people are few and far between. Those people need to be allowed to make their own decisions and spend time on individual cases, even when the cost:benefit math tells the managers or CEOs it's not "worth it". I'm recently coming off a year of independent projects, and would like to get back into the team environment. It really doesn't make sense for experience and specialization to go to waste. If you hire me, Stripe, I will help build the best and most customer-focused chargeback-fighting machine in the industry, enabling you to run circles around your not-so-ethical competitors.