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For the life of me, I cannot get an automatic monthly payment set up with T-Mobile. But at $30/month I'll continue to live with it!
by benburleson 13y ago
For the life of me, I cannot get an automatic monthly payment set up with T-Mobile. But at $30/month I'll continue to live with it!
- fr0sty 13y agoHave you tried calling? Their phone support is unusually good in my experience.
- cdr 13y agoI've had the opposite experience - 30+ minute hold wait times every time, clueless and indifferent service personnel, incredibly annoying verification procedures.
- pogden 13y agoReally? of all my bills, T-mobile is the only one I could get set up automatically. It's beautiful. They never call me, I never call them, my phone just has internet.
- anologwintermut 13y agoJust confirming that it does actually work for someone
- jcdavis 13y agoI got it working, but it's a huge PITA. Since their broken site keeps redirecting you to login, you need to stop the page before it finishes loading that JS. And do this for each of the ~4 screens in the flow. I'd recommend just calling them ;)
- robotadam 13y agoOpening the site in Firefox avoided the redirect to login issue for me.
- dmdeller 13y agoI have the $30/5GB plan, and couldn't get auto payment to work via the web site after several tries. Finally I resorted to calling 611. Whatever the customer service agent did to my account finally made it stick. Most large companies simply have no way to escalate a real bug report.
- selimthegrim 13y agoAre they still offering this plan?
- ac29 13y agoYes: http://prepaid-phones.t-mobile.com/prepaid-plans http://prepaid-phones.t-mobile.com/prepaid-plans Only 100 mins talk time though, so its not for everyone.