It's so easy to manipulate those numbers. For example, in my 22,000 seat Google Apps domain, we have a 25 seat license for GQueues. .1% of my users use the pr

It's so easy to manipulate those numbers. For example, in my 22,000 seat Google Apps domain, we have a 25 seat license for GQueues. .1% of my users use the product, yet GQueues could legitimately call us a customer. For a business productivity tool, that's ... stupid. However, about .1% of users also use engineering design tools from Cadence. Totally different situation there, given the use cases. One should always take these numbers with whole mines of salt.