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Different use-case but we've implemented recording on all call-center calls; this isn't for employee monitoring, it's so we have a recording for legal purposes
by DrStalker 13y ago
Different use-case but we've implemented recording on all call-center calls; this isn't for employee monitoring, it's so we have a recording for legal purposes because some of those calls involve instructions for financial trades.
If I was in PayPal's situation I'd want to record every call, because dealing with money is a lot more critical than dealing with call quality.