I totally agree. My goal was to get some people to sign up I could do some customer development around an idea I have. Maybe I needed a little more detail. I t

I totally agree. My goal was to get some people to sign up I could do some customer development around an idea I have. Maybe I needed a little more detail. I think the human aspect can go a long way and there are still a lot of elements as you suggest that work against you. Thing is, if you do protect your team (I've heard it called "the shit umbrella") and care about them, you can do a lot to make them happier and more successful even if you're dealing with a lot of crap yourself as the manager/leader. Soft skills are hard to measure. I'm not sure we ever will, and my hope was to make the point that the pure measurement of results often does nothing to distinguish or incentivize good from bad management.