The above comment still holds. If your job is to use the tool all day, every day, one would expect that you would learn how it works. I see the same issues as

The above comment still holds. If your job is to use the tool all day, every day, one would expect that you would learn how it works. I see the same issues as well where I work in education. Teachers, whose job is literally all about learning, are terrified to learn about technology tools for their classroom.