4 ms·

http://DNSimple.com http://DNSimple.com for us. Their template system and support is fantastic.

by nthj 13y ago

patio11 13y ago
I've heard good things about them from friends. This article was the last straw for me -- I just migrated my 90 domains off of GoDaddy. Actually, I didn't. I just told DNSimple to do all the work, via their (brilliant) concierge onboarding option: http://blog.dnsimple.com/2014/01/domain-transfer-concierge-service/ http://blog.dnsimple.com/2014/01/domain-transfer-concierge-s... "Here's my credit card and GoDaddy creds, guys, and here's a technical note about my DNS settings that I want you to pay extra special attention to. Tell me when I should expect to start getting the GoDaddy confirmation emails. Other than that, have fun playing with DNS settings -- I never want to even think about them again." This post is 5% "Here's my recommendation for a DNS service" and 95% "Notice how in return for an hour or two of grunt work a SaaS company just made it very easy for me to award them $2,000 of high-margin recurring revenue a year despite being twice as expensive as my pre-existing option by successfully overcoming my 'I would love to move off my existing solution but it requires grunt work so I think I'll punt on that decision for, oh, eight years' objection? That's a really good trade. You should consider offering it in your SaaS business, too, in any way that makes sense for it."
- agwa 13y ago
  That does sound really good. On the other hand, we're talking about security here, and, sadly, a company that has extra helpful support may be more easily socially engineered. The author's advice to use gmail.com addresses only works because Google basically has no customer support for gmail.com, so there's no one to social engineer!
  - patio11 13y ago
    This is, ironically, one of the reasons I feel more secure with their 3-man firm than with GoDaddy. GoDaddy has all the resources to put in place a well-architected ISOwhatever procedure with flow-charts, custom software, and government document review... and then fail at their one job. These guys, on the other hand, pretty much will be forced to having an actual human who knows me decide "Is this chap claiming to be Patrick really Patrick?" I feel really secure that a smart geek who has standing orders from me "I DON'T TRANSFER DOMAIN NAMES EVER." can reason out an ad hoc verification process which is much, much more likely to reject a fraudster than the GoDaddy CSR following the manual will be. (I mean, since they're two degrees of separation from me and our mutual friend is a business acquaintance well known to both of us, they could literally just call the friend and say "Someone is claiming to be Patrick and wants to transfer all his domains. You know that's a thermonuclear change since you're in this industry too. Call him and ask whether he knows about this. We'd both appreciate the favor. If he does we're good, if he doesn't, we're blocking this chump.")
    - agwa 13y ago
      Those are excellent points. Some of it only applies to you (being a large customer and having 2 degrees of separation), but I too would feel a lot more comfortable with 3 decent- and competent-sounding guys like them than with a larger company like GoDaddy.
- mierle 13y ago
  Was there anything in particular that made you migrate away from GoDaddy?
  - patio11 13y ago
    GoDaddy has one job: making sure that, with regards to domain names I've purchased, people accessing them get sent to IPs which I control. GoDaddy just demonstrated that they're capable of failing at their one job if anyone applies a determined high schooler level of intelligence to defeating their security processes. I run a business which collapses catastrophically if I lose control of my Internet presence, and I'm at least as Internet-exposed as "a guy who owns a desirable Twitter handle." I don't care about elephant hunting. I put up with years of my intelligence getting insulted by SSL certificates being hawked by models. I can appreciate that the economics of the business mean that there need to be upsells to continue offering the low low prices. Fine. But if you cough up a domain, that's it, we're done. I care about that like Thomas cares about SSL CAs offering a CA=true cert to a third party.
- d0m 13y ago
  I'm really surprised you were still on GoDaddy.. but good thing you moved away. And yes, sometimes small tasks like moving domains can feel like moving a mountain.
ckrailo 13y ago
+1 DNSimple. 2FA and a truly simple interface. VERY easy templates for common things like blogs, email, etc. Really easy to get up and going on a domain there. Referral link, gets both of us 1 month free service: https://dnsimple.com/r/96a980397648e9 https://dnsimple.com/r/96a980397648e9 Also everything patio11 said above. :)
Gracana 13y ago
About a year ago I registered at DNSimple to check out their services, because I was frustrated with my current registrar/DNS host (1and1.) One of the owners must have noticed I registered but didn't buy anything, because he contacted me to ask if there was anything in particular I needed. I appreciated the courtesy and told him I'd switch over when my domain neared expiration... and when the time came, I did! Honestly I don't have enough experience with them to really evaluate their services, but they seem trustworthy and competent, and I like working with people I know I can talk to.

http://DNSimple.com http://DNSimple.com for us. Their template system and support is fantastic.

by nthj 13y ago

http://DNSimple.com http://DNSimple.com for us. Their template system and support is fantastic.

I've heard good things about them from friends. This article was the last straw for me -- I just migrated my 90 domains off of GoDaddy. Actually, I didn't. I just told DNSimple to do all the work, via their (brilliant) concierge onboarding option: http://blog.dnsimple.com/2014/01/domain-transfer-concierge-service/ http://blog.dnsimple.com/2014/01/domain-transfer-concierge-s... "Here's my credit card and GoDaddy creds, guys, and here's a technical note about my DNS settings that I want you to pay extra special attention to. Tell me when I should expect to start getting the GoDaddy confirmation emails. Other than that, have fun playing with DNS settings -- I never want to even think about them again." This post is 5% "Here's my recommendation for a DNS service" and 95% "Notice how in return for an hour or two of grunt work a SaaS company just made it very easy for me to award them $2,000 of high-margin recurring revenue a year despite being twice as expensive as my pre-existing option by successfully overcoming my 'I would love to move off my existing solution but it requires grunt work so I think I'll punt on that decision for, oh, eight years' objection? That's a really good trade. You should consider offering it in your SaaS business, too, in any way that makes sense for it."

agwa 13y ago
That does sound really good. On the other hand, we're talking about security here, and, sadly, a company that has extra helpful support may be more easily socially engineered. The author's advice to use gmail.com addresses only works because Google basically has no customer support for gmail.com, so there's no one to social engineer!
- patio11 13y ago
  This is, ironically, one of the reasons I feel more secure with their 3-man firm than with GoDaddy. GoDaddy has all the resources to put in place a well-architected ISOwhatever procedure with flow-charts, custom software, and government document review... and then fail at their one job. These guys, on the other hand, pretty much will be forced to having an actual human who knows me decide "Is this chap claiming to be Patrick really Patrick?" I feel really secure that a smart geek who has standing orders from me "I DON'T TRANSFER DOMAIN NAMES EVER." can reason out an ad hoc verification process which is much, much more likely to reject a fraudster than the GoDaddy CSR following the manual will be. (I mean, since they're two degrees of separation from me and our mutual friend is a business acquaintance well known to both of us, they could literally just call the friend and say "Someone is claiming to be Patrick and wants to transfer all his domains. You know that's a thermonuclear change since you're in this industry too. Call him and ask whether he knows about this. We'd both appreciate the favor. If he does we're good, if he doesn't, we're blocking this chump.")
  - agwa 13y ago
    Those are excellent points. Some of it only applies to you (being a large customer and having 2 degrees of separation), but I too would feel a lot more comfortable with 3 decent- and competent-sounding guys like them than with a larger company like GoDaddy.
mierle 13y ago
Was there anything in particular that made you migrate away from GoDaddy?
- patio11 13y ago
  GoDaddy has one job: making sure that, with regards to domain names I've purchased, people accessing them get sent to IPs which I control. GoDaddy just demonstrated that they're capable of failing at their one job if anyone applies a determined high schooler level of intelligence to defeating their security processes. I run a business which collapses catastrophically if I lose control of my Internet presence, and I'm at least as Internet-exposed as "a guy who owns a desirable Twitter handle." I don't care about elephant hunting. I put up with years of my intelligence getting insulted by SSL certificates being hawked by models. I can appreciate that the economics of the business mean that there need to be upsells to continue offering the low low prices. Fine. But if you cough up a domain, that's it, we're done. I care about that like Thomas cares about SSL CAs offering a CA=true cert to a third party.
d0m 13y ago
I'm really surprised you were still on GoDaddy.. but good thing you moved away. And yes, sometimes small tasks like moving domains can feel like moving a mountain.

ckrailo 13y ago

+1 DNSimple. 2FA and a truly simple interface. VERY easy templates for common things like blogs, email, etc. Really easy to get up and going on a domain there. Referral link, gets both of us 1 month free service: https://dnsimple.com/r/96a980397648e9 https://dnsimple.com/r/96a980397648e9 Also everything patio11 said above. :)

Gracana 13y ago

About a year ago I registered at DNSimple to check out their services, because I was frustrated with my current registrar/DNS host (1and1.) One of the owners must have noticed I registered but didn't buy anything, because he contacted me to ask if there was anything in particular I needed. I appreciated the courtesy and told him I'd switch over when my domain neared expiration... and when the time came, I did! Honestly I don't have enough experience with them to really evaluate their services, but they seem trustworthy and competent, and I like working with people I know I can talk to.