Everything you said was true, but that wasn't being debated. The point was that Square has terrible customer service. The other payment co's mentioned actually

Everything you said was true, but that wasn't being debated. The point was that Square has terrible customer service. The other payment co's mentioned actually support people with this problem.. they allow the user to mail proof of ID. Square doesn't pay enough people to work support, instead opting to deliver an artisanally crafted, gorgeous "Fuck You".