> The good news is that the particular case you see here is probably fixable with continued improvement. Everything I've seen of Square suggests that they real

> The good news is that the particular case you see here is probably fixable with continued improvement. Everything I've seen of Square suggests that they really are adopting the Paypal approach of "fuck you unless you're big enough or can rally someone big enough to make us care". That is not fixable, really, without massive change. As much as I'm loathe to say this, I think the financial-services industry is in dire need of waves and waves and waves of frivolous litigation. If it were possible for cases like OP's to end up costing Square even a few hours of a corporate lawyer's time to get the complaint dismissed, that would be enough to tip the scale and make real customer service the cheaper option.