I am seeing some parallels between how Paypal operates and deals with their customers and how Square deals with their customers, you know the ones that make the

I am seeing some parallels between how Paypal operates and deals with their customers and how Square deals with their customers, you know the ones that make them profit from the fees they charge for using their service? Sadly, this is how big commerce works. You try and try to get a human response and you're met with the old favourite, "Our decision is final" nonsense. I recently encountered this with Electronic Arts and their Battlefield 4 game. I forked out about $150 AUD for the base game and premium addition only to be informed my account has been permanently banned after coming back from a month in Europe on holiday because they said I was cheating. Well actually, they wouldn't give the exact reason, but that was essentially what their response implied. When I asked for whatever proof they had, they said our decision is final and we can't show you any proof. I am in the process of getting a refund as I paid by credit card, but this is definitely a commonly recurring theme amongst larger companies who struggle to deal with their customers and ultimately retain them. What kind of business model punishes their customers? Good luck, I think you have a real chance of getting some human response now that this is on the front page of Hacker News. My understanding is that this is how people get responses from people over at Paypal as well, create a loud enough noise for someone higher up to respond as to avoid a PR nightmare and get your problems resolved.