I also had a similar issue trying to set up a fedex account over the phone. I couldn't do it online because their site was down. I called over the phone and the

I also had a similar issue trying to set up a fedex account over the phone. I couldn't do it online because their site was down. I called over the phone and they made me answer a bunch of questions from over 10 years ago. Since I missed 2 questions they refused to set up an account for me, and refused to ask a new set of questions. It was infuriating.