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The response "I'm sorry our decision is final and we cannot communicate any further" that vendors give (Google, Square in this case, etc.) is nothing short of s
by nlh 13y ago
The response "I'm sorry our decision is final and we cannot communicate any further" that vendors give (Google, Square in this case, etc.) is nothing short of stomach-clenching maddening. Just reading it fires up rage inside me.
I understand why they do it -- it's pretty clearly related to their anti-fraud / anti-spam / security systems, and I understand that by giving any further information, they're exposing those prevention measures to weakness. And I'm sure in cases of real fraud / spam / security risk, this is the right approach.
But man, does it stink for everyone involved when there's a false positive (i.e. in this case). There's got to be a better way of handling this. Some sort of escalation / appeal process?
(And if there isn't -- hint hint, companies that haven't gotten big enough to be immobile on this issue: Implement one.)
- waqf 13y agoThere are two kinds of companies: companies that are big enough to be immobile on this issue, and companies that aren't big enough to take on fixing the US's consumer finance infrastructure.