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Thanks JumpCrisscross, I'll try that.

• greatdox 13y ago
  If no response try the BBB and find one in your area to file a complaint so that their management has to answer you.
  • chc 13y ago
    How the heck is the BBB supposed to force their management to answer? All they can really do is try to shake down Square for a fee.
    • kevinchen 13y ago
      If they don't respond, the case is marked as unresolved or something like that. Square's score will get dinged. So they have to say something (assuming they care about the BBB score).
      • RyJones 13y ago
        Personally, no business owner I know cares about BBB. BBB is more of a shakedown than yelp.
      • aestra 13y ago
        They just have to pay the BBB tax to remove it. http://youtu.be/Yo8kfV9kONw http://youtu.be/Yo8kfV9kONw That's the shakedown the GP was referring to. The BBB is a scam.
• jsun 13y ago
  KBA (knowledge based authentication) is what that question-answer type of system is called. Typically companies don't implement it as the sole form of identification for the exact reasons that you mentioned. I found it very surprising that Square doesn't provide an alternate method for identification, it's mind boggling even. Something like Instant Bank Verification (similar to what mint.com or venmo does) would be a good alternative and carries no additional overhead for Square.
• deleted 13y ago
  [deleted]