Attitudinal topics are just some of the cross-cutting concerns, like customer service and security, that often become Tragedy of the Commons if not taken seriou

Attitudinal topics are just some of the cross-cutting concerns, like customer service and security, that often become Tragedy of the Commons if not taken seriously. In large organizations, there does need to be a "Chief _____ Officer" for relevant concerns that has support, authority and wisdom to teach their domain and helps other departments. Not just a title, paperwork, busy work or a mandatory meeting.