The chat box give the impression that it might be a spammy hard-sell feature. What am I going to get from a one-on-one chat with [faceless website]? A sales p

The chat box give the impression that it might be a spammy hard-sell feature. What am I going to get from a one-on-one chat with [faceless website]? A sales pitch? What headless collective entity will I be conversing with? How many people can see the message queue I'm dumping chat messages into?