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>"Every time it lays waste to a Blockbuster or a Best Buy, it puts tens (perhaps hundreds) of thousands of people out of work." Two companies well-known for ba
by incision 13y ago
>"Every time it lays waste to a Blockbuster or a Best Buy, it puts tens (perhaps hundreds) of thousands of people out of work."
Two companies well-known for bad service and misleading/fraudulent business practices.
>"For now, businesses that are in competition with Amazon can take comfort in the fact that Amazon is not now (and probably won't be, any time soon) all about customer service."
Customer service is actually the key reason I keep coming back to Amazon and stopped using terrible businesses like Blockbuster and Best Buy years ago.
Everything is hassle free and Amazon has always acted instantly to satisfy me when I've had an issue from returns to stolen packages or streaming video hiccups.
Amazon makes it right, the first time, every time. Amazon didn't kill those places, they did it to themselves, years ago.
- cyanbane 13y agoA few months ago I preordered a video game, upon receipt of the game months latter I also received an email that stated that Amz had lowered the price of the game in the time span of between my preorder and delivery of the game. They issued me a refund for the difference. It was something on the nature of .03, but impressive none the less. A few months ago they went back through all the physical books I have ordered over the past 10 years and gifted me electronic versions of a subset of them. They did the same with all my music purchased physically a few months previous. I have never dealt with returns or the like with their customer service, but the channels in which they can deliver (physical + digital) is perfect for the time period we are currently in as physical mediums start to fall off.
- deleted 13y ago[deleted]