The naive course of action is to maximize utilization instead of productivity. This is the message that is beaten to death in the book The Goal (http://en.wikip

The naive course of action is to maximize utilization instead of productivity. This is the message that is beaten to death in the book The Goal (http://en.wikipedia.org/wiki/The_Goal_(novel) http://en.wikipedia.org/wiki/The_Goal_(novel) ) , if you imagine that they were talking about people instead of factory machines.