On the flipside, when the local ISP's DNS goes down, many a time will the support person have no knowledge of it, and run you thought the "do you own a computer

On the flipside, when the local ISP's DNS goes down, many a time will the support person have no knowledge of it, and run you thought the "do you own a computer? did you turn it off and on again?" spiel. You act as if most ISP support actually admits to problems on their own network and/or that troubleshooters have access to this information.