Actually, one of the things they said in the AMA is that they don't have any concept of "level one" triage. Rather, they try as much as possible to direct page

Actually, one of the things they said in the AMA is that they don't have any concept of "level one" triage. Rather, they try as much as possible to direct pages to the engineers who built the software because that way it's more likely to get fixed properly and permanently.