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...after what they were doing was exposed.

• pc86 13y ago
  No, they paid cancellation fees because you get charged when you cancel. This wasn't "Oh, sorry, here's $10."
  • encoderer 13y ago
    It's not automatic. I've had to legitimately cancel before and have never been charged a fee.
    • pc86 13y ago
      Have you cancelled on the day of or within just a few hours of the scheduled pickup time?
      • jaredsohn 13y ago
        These rideshare apps usually have you schedule for ASAP rather than for some future time, so chances are if you cancel it would be much sooner. Not sure about this company, but for Uber the cancellation fee should only happen if you cancel after five minutes of scheduling a ride. I've seen Lyft and other rideshare companies have similar policies. http://support.uber.com/entries/22326831-Ride-Cancellations http://support.uber.com/entries/22326831-Ride-Cancellations
  • ryguytilidie 13y ago
    The fact that it said "they ultimately paid the fees...some of which are still pending" made me feel like these weren't immediate, automatic charges.