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> Most people in the operations group running our service for instance are on H1-B and frankly, the work they do can be done by any average American working at

by hrjet 13y ago

> Most people in the operations group running our service for instance are on H1-B and frankly, the work they do can be done by any average American working at a BK/McDonalds. That doesn't make sense. If they can be easily replaced, then why aren't they? Wouldn't it directly benefit the company hiring them to not hire them? Also, I don't like your characterization of people based on where they work. A person may choose to work in BK/McDonalds but that doesn't imply anything (positive or negative) about their capability.

codeonfire 13y ago
Hmm, why don't manager replace H1-B's with skill-less people at fast food wages? Managers do not necessarily do things that benefit the company. Managers need to maintain the appearance that their project is important and relevant. Their goal is having as many people as possible to manage. Actually accomplishing important work is not important. Yes, other people should notice that nothing is getting done and all these people are sitting around doing work that could be done by a fast food worker. What are you going to do, go tell the guy that approved the project that his project sucks and he and the entire management chain are failures?
spiderPig 13y ago
> That doesn't make sense. If they can be easily replaced, then why aren't they? Wouldn't it directly benefit the company hiring them to not hire them? In our cloud service, these guys are the first-line of defense in troubleshooting customer issues. They're the guys customers talk to and they follow a standard troubleshooting guide before pinging one of the on-call engineers. So it can't exactly be automated. And trust me, if that were possible, it would've been done. In a way, that's also one of the reasons this stuff is outsourced, companies don't want to go through the trouble of doing the hiring themselves for these roles. > Also, I don't like your characterization of people based on where they work. A person may choose to work in BK/McDonalds but that doesn't imply anything (positive or negative) about their capability. Sorry, I probably wasn't clear. That absolutely wasn't the message I was trying to get across. I understand working there doesn't mean anything about their capability and often it is a stepping stone to something greater (ex: college/high-school students). What I meant to say was the skill level here is the same. In effect, they just need to know their way around a machine and speak good English. Heck, they'd do a better job at it considering how poor the outsourced folks are at it. They'd even have more fun because there's still room for the occasional intellectual stimulation and creativity within these roles. And they'd be better pay too. Overall, it will be a better use of their time and they'd have more job satisfaction.

by hrjet 13y ago

codeonfire 13y ago

Hmm, why don't manager replace H1-B's with skill-less people at fast food wages? Managers do not necessarily do things that benefit the company. Managers need to maintain the appearance that their project is important and relevant. Their goal is having as many people as possible to manage. Actually accomplishing important work is not important. Yes, other people should notice that nothing is getting done and all these people are sitting around doing work that could be done by a fast food worker. What are you going to do, go tell the guy that approved the project that his project sucks and he and the entire management chain are failures?

spiderPig 13y ago

> That doesn't make sense. If they can be easily replaced, then why aren't they? Wouldn't it directly benefit the company hiring them to not hire them? In our cloud service, these guys are the first-line of defense in troubleshooting customer issues. They're the guys customers talk to and they follow a standard troubleshooting guide before pinging one of the on-call engineers. So it can't exactly be automated. And trust me, if that were possible, it would've been done. In a way, that's also one of the reasons this stuff is outsourced, companies don't want to go through the trouble of doing the hiring themselves for these roles. > Also, I don't like your characterization of people based on where they work. A person may choose to work in BK/McDonalds but that doesn't imply anything (positive or negative) about their capability. Sorry, I probably wasn't clear. That absolutely wasn't the message I was trying to get across. I understand working there doesn't mean anything about their capability and often it is a stepping stone to something greater (ex: college/high-school students). What I meant to say was the skill level here is the same. In effect, they just need to know their way around a machine and speak good English. Heck, they'd do a better job at it considering how poor the outsourced folks are at it. They'd even have more fun because there's still room for the occasional intellectual stimulation and creativity within these roles. And they'd be better pay too. Overall, it will be a better use of their time and they'd have more job satisfaction.