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I agree with the other comments that it would be 'nice' to warn them (and give them a 1 click unsubscribe)... but most companies (in the UK) allow you to sign u
by robhu 13y ago
I agree with the other comments that it would be 'nice' to warn them (and give them a 1 click unsubscribe)... but most companies (in the UK) allow you to sign up to free trials online but to unsubscribe you have to call them.
I presume this is because by making the barrier to unsubscribe higher you get fewer people unsubscribe, and probably some people who don't use a service but remain subscribed because they don't notice.
It's also common to require x (where x is 28?) advance notification for unsubscribing, so even when you do so you usually end up paying for another month anyway.
Some services (e.g. The Times Online) give you a free (or reduced price) trial, after which you agree to a 12 / 18 month subscription. This seems even more evil, but I guess they do it because it 'works' and they're about making money rather than being nice.
- jlees 13y agoI really dislike services which make you call to cancel. There are some in the US, too. The OP could use the Times model to try and convert folks to a longer-term, discounted plan if they are enjoying their trial. But too much upsell and your conversions will drop.