4 ms·
Hope to see you guys update the web interface a bit for a performance/little more flexibility. The API is great, but the web interface could use a bit more love
by diziet 13y ago
Hope to see you guys update the web interface a bit for a performance/little more flexibility. The API is great, but the web interface could use a bit more love :)
- pc 13y agoAgreed. On the way!
- diziet 13y agoAwesome :) One big issue (with actual effect on revenue of your users) you guys could solve better would be handling delinquent/expiring cards better. We had to built some things in house to deal with this on our end, as once you have a non trivial amount of paying customers it can become at least a small pain. I know there are webhooks for failed payments etc but this stuff is really difficult to surface in the web interface.
- guayosr 13y agoEduardo from Stripe here - sending you an email now; I think we can help!
- aculver 13y agoHey Alex, Churn Buster (http://churnbuster.io/ http://churnbuster.io/) is available via Stripe Connect to solve exactly this problem. We're in private beta right now, so please email me at andrew@churnbuster.io if you'd like to take it for a spin. We've got a number of paying customers already (including some folks who previously had their own basic webhooks integration) and they're all saving much more in rescued transactions than they're investing in the product. Also, it's a 30-day free trial, so you literally can't lose! :-)
- abuehrle 13y ago(I'm not associated with Stripe) Can you please give at least one example or suggestion?
- diziet 13y agoSure, glad to give feedback, though this would make sense if you're familiar with using stripe. Our team is of course not one of Stripe's larger users, though we do use them enough to fall under one of the volume discounts. Here's a few things that I can think of from the top of my head: When selecting a user to change the plan, the modal takes about 3-4 seconds to populate the new plan dropdown. The new plan dropdown is like 200px wide, which makes managing multiple plans pretty cumbersome. The main dashboard view only has Gross Volume, with no way to switch to other views (ie, no way to take into account refunds) Event view is pretty cumbersome for managing things, as it shows only 20 events at a time. Also, event filters apply to all of customer payments, not one ( so going to filters resets whatever customer you were looking at ) Logs are labeled with non human readable things like "200 DELETE /v1/customers/cus_2fdyjF3lV1FYyc/subscription" There's no dedicated "Name" field for customer details though there is a name field that lives under card details.