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I sell a $10 app on the App Store and have provided three years of free, major upgrades and dealt with many thousands of support emails. I never really felt lik

I sell a $10 app on the App Store and have provided three years of free, major upgrades and dealt with many thousands of support emails. I never really felt like I was giving too much to people who paid $10. Although I have never sold software at a higher price in the past, so I have nothing to compare with.

milesskorpen 13y ago
My impression is that the expectation for software quality and support is the same for a $1.99 iOS app and a $99 desktop app. Given that upgrades are always free in the App Store (unless you go the Omni route), the cost different is probably even more skewed, and if your popularity continues (which is hard in the app store), your support burden will grow without additional revenue from those users. It sounds like you're an indie dev. You probably could charge more than $1.50/minute for your time ... so if you spend even five minutes supporting a customer, you're wiped out all your revenue (not even counting development time!).