From the looks of it the reason she wasn't offered in the first place is that he didn't really answer many questions at first. You have to answer at least a few

From the looks of it the reason she wasn't offered in the first place is that he didn't really answer many questions at first. You have to answer at least a few hundred for it to be useful. It sounds like rather than actually trying to use the service he didn't feel it was worth the time and rather spent enormous effort to figure out what questions he should answer and how best to fill out the profile.