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Disclaimer - I hate NetSol with passion. Correct me if I'm wrong but don't the following excerpts imply that you need to opt-in first? "In addition WebLock en

Disclaimer - I hate NetSol with passion. Correct me if I'm wrong but don't the following excerpts imply that you need to opt-in first? "In addition WebLock enrolled customers will have access to a 24/7 NOC and rapid response team in the event of any security issues." "We strongly encourage you to take advantage of this security program and register Certified Users before the program launch date. Thank you for helping us protect you better." "To establish Certified Users and pre-register authorized phone numbers and email addresses please call 1-888-642-0265 Monday to Friday between 8:00AM and 5:00PM EST." "Replying to this email will not secure your services. Please click here to unsubscribe. Please note that unsubscribing from our marketing emails will not affect important transactional correspondence such as administrative and renewal notices related to your account" Key words here are - "established", "enrolled", "encourage","marketing email","not secure your service". To me it just looks like this is just a sales letter that makes you think like you have no choice... Edit: added even more proof that most people have trouble understanding what they are reading.

Lazare 13y ago
I'm pretty sure it's you that's misunderstanding the letter, actually. "Starting 9:00 AM EST on 2/4/2014 all of your domains will be protected via our WebLock Program. In order to make changes to your Domain Name's configuration settings you must be pre-registered as a Certified User. [...] To establish Certified Users and pre-register authorized phone numbers and email addresses please call 1-888-642-0265 Monday to Friday between 8:00AM and 5:00PM EST. Please make sure to establish Certified Users with authorized phone numbers and email addresses before launch date. To establish Certified Users and pre-register authorized phone numbers and email addresses please call 1-888-642-0265 Monday to Friday between 8:00AM and 5:00PM EST. Please make sure to establish Certified Users with authorized phone numbers and email addresses before launch date. [...] To help recapture the costs of maintaining this extra level of security for your account, your credit card will be billed $1,850 for the first year of service on the date your program goes live. After that you will be billed $1,350 on every subsequent year from that date. If you wish to opt out of this program you may do so by calling us at 1-888-642-0265." That makes it very clear. As of 2/4/2014 his domains WILL be protected, any changes will require him to be registed as a Certified User, that will require a call, and he better make sure to register as a Certified User before the launch date (which is given; 2/4/2014). And after this launch date he will be billed $1,850, and he has to call in order to opt out of the program. There is no ambiguity in any of this. He WILL be protected, he WILL need to be a certified user, they WILL charge his card, and he WILL need to opt out if he chooses. The only ambiguous phrase is this, right at the end: "We strongly encourage you to take advantage of this security program and register Certified Users before the program launch date. " Now, you could interpret that to mean "if you don't register Certified Users you will not be protected". But you could also interpret that to mean "if you don't register Certified Users you'll be fucked, because your domain will be protected anyhow but you can't make changes". So it's ambigious. But the proceeding paragraphs explicitly state that you will be protected anyhow but can't make changes, so I think that, in contet, it clearly means that the program is opt-out, not opt-in. More charitably, it's possible NetSol managed to copy-paste a few paragraphs from the "thanks for opting in, your protections start {{ date }}" email into their "have you considered opting in, it's awesome" email; the general rambling and incoherent nature of the email would certainly support this. But while we can guess as to what insanity led them to send the email, and if they actually meant it, I maintain that the plain meaning of the email is jut what it said: That protection WILL start on 2/4/2014, unless he calls to stop it.
- mariusz79 13y ago
  I would generally agree with your assessment of the situation, but the fact that the company decided to opt-in AND bill the customer $1850, does not make sense. and this "WebLock enrolled customers" sentence makes it clear that only enrolled customers will have this service, so although it seems like you have no choice, I'm betting my virtually nonexistent reputation on the opposite. I guess the time will tell.
  - Guvante 13y ago
    Everyone is saying that you can opt-out, which makes you a non-Weblock enrolled customer. That is not in question. The problem is the opt-out bit, that you are by default enrolled in at a cost of $2k a year.
    - corbin 13y ago
      "Starting 9:00 AM EST on 2/4/2014 all of your domains will be protected via our WebLock Program" They are only saying you will be protected via their WebLock Program, not enrolled in their service. But they are deliberately ambiguous to make it sound like they are the same thing. "To establish Certified Users and pre-register authorized phone numbers and email addresses please call 1-888-642-0265 " "If you wish to opt out of this program you may do so by calling us at 1-888-642-0265" "Give the security team a call and they can explain 1-888-642-0265" They are pushing hard for you to call them, that is where they will attempt to get you signed up for this "service"
      - Guvante 13y ago
        > But they are deliberately ambiguous to make it sound like they are the same thing. Ambiguity is the problem here. They may be enrolling you, they may not, they could argue either way. If a company can say "that letter was your warning" then I will take it as a warning, whether they meant it to be one or not.
- Spoom 13y ago
  Theory: If you don't register "Certified Users", they won't actually enroll you (because their legal team is not stupid), but they're hoping that people will because it implies that those people, by creating the "Certified Users", accept the terms and charge mentioned in the email.

Lazare 13y ago

I'm pretty sure it's you that's misunderstanding the letter, actually. "Starting 9:00 AM EST on 2/4/2014 all of your domains will be protected via our WebLock Program. In order to make changes to your Domain Name's configuration settings you must be pre-registered as a Certified User. [...] To establish Certified Users and pre-register authorized phone numbers and email addresses please call 1-888-642-0265 Monday to Friday between 8:00AM and 5:00PM EST. Please make sure to establish Certified Users with authorized phone numbers and email addresses before launch date. To establish Certified Users and pre-register authorized phone numbers and email addresses please call 1-888-642-0265 Monday to Friday between 8:00AM and 5:00PM EST. Please make sure to establish Certified Users with authorized phone numbers and email addresses before launch date. [...] To help recapture the costs of maintaining this extra level of security for your account, your credit card will be billed $1,850 for the first year of service on the date your program goes live. After that you will be billed $1,350 on every subsequent year from that date. If you wish to opt out of this program you may do so by calling us at 1-888-642-0265." That makes it very clear. As of 2/4/2014 his domains WILL be protected, any changes will require him to be registed as a Certified User, that will require a call, and he better make sure to register as a Certified User before the launch date (which is given; 2/4/2014). And after this launch date he will be billed $1,850, and he has to call in order to opt out of the program. There is no ambiguity in any of this. He WILL be protected, he WILL need to be a certified user, they WILL charge his card, and he WILL need to opt out if he chooses. The only ambiguous phrase is this, right at the end: "We strongly encourage you to take advantage of this security program and register Certified Users before the program launch date. " Now, you could interpret that to mean "if you don't register Certified Users you will not be protected". But you could also interpret that to mean "if you don't register Certified Users you'll be fucked, because your domain will be protected anyhow but you can't make changes". So it's ambigious. But the proceeding paragraphs explicitly state that you will be protected anyhow but can't make changes, so I think that, in contet, it clearly means that the program is opt-out, not opt-in. More charitably, it's possible NetSol managed to copy-paste a few paragraphs from the "thanks for opting in, your protections start {{ date }}" email into their "have you considered opting in, it's awesome" email; the general rambling and incoherent nature of the email would certainly support this. But while we can guess as to what insanity led them to send the email, and if they actually meant it, I maintain that the plain meaning of the email is jut what it said: That protection WILL start on 2/4/2014, unless he calls to stop it.

mariusz79 13y ago
I would generally agree with your assessment of the situation, but the fact that the company decided to opt-in AND bill the customer $1850, does not make sense. and this "WebLock enrolled customers" sentence makes it clear that only enrolled customers will have this service, so although it seems like you have no choice, I'm betting my virtually nonexistent reputation on the opposite. I guess the time will tell.
- Guvante 13y ago
  Everyone is saying that you can opt-out, which makes you a non-Weblock enrolled customer. That is not in question. The problem is the opt-out bit, that you are by default enrolled in at a cost of $2k a year.
  - corbin 13y ago
    "Starting 9:00 AM EST on 2/4/2014 all of your domains will be protected via our WebLock Program" They are only saying you will be protected via their WebLock Program, not enrolled in their service. But they are deliberately ambiguous to make it sound like they are the same thing. "To establish Certified Users and pre-register authorized phone numbers and email addresses please call 1-888-642-0265 " "If you wish to opt out of this program you may do so by calling us at 1-888-642-0265" "Give the security team a call and they can explain 1-888-642-0265" They are pushing hard for you to call them, that is where they will attempt to get you signed up for this "service"
    - Guvante 13y ago
      > But they are deliberately ambiguous to make it sound like they are the same thing. Ambiguity is the problem here. They may be enrolling you, they may not, they could argue either way. If a company can say "that letter was your warning" then I will take it as a warning, whether they meant it to be one or not.
Spoom 13y ago
Theory: If you don't register "Certified Users", they won't actually enroll you (because their legal team is not stupid), but they're hoping that people will because it implies that those people, by creating the "Certified Users", accept the terms and charge mentioned in the email.