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This is almost as bad as ResellerRatings.com We signed up for something like $15 per month, a year later they upped it to $50 a month and we didn't notice. Sti
by tehwebguy 13y ago
This is almost as bad as ResellerRatings.com
We signed up for something like $15 per month, a year later they upped it to $50 a month and we didn't notice. Still later upped it to $1500 per month and charged several grand before we noticed.
As soon as we realize the prices gone up we reached out, The rep on the phone instructed us to email the CEO to see if he could do anything. He replied with a straight face claiming that we had been notified (as this notifying us is enough, we should have to confirm).
Turns out the price increase had been buried three pages deep in a five-page mailer. We got a partial refund but not before threatening to chargeback.
The best strategy here is to publicize it and then issue a chargeback anyway, the only reason that we pushed was that some of the charges were too old to actually charge back.