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It's the significant change in number of poor ratings. I used to get one or two 1 star reviews per month, now it's nearly one per day. And most don't leave a co
by technotony 13y ago
It's the significant change in number of poor ratings. I used to get one or two 1 star reviews per month, now it's nearly one per day. And most don't leave a comment, whereas they used to. I haven't released a new version for months, so unclear to me why else there would be a sudden change in bad reviews.
- benologist 13y agoHave you been improving your app in that time? Bad ratings may be relative to other apps improving while you idle, or focus on improving the wrong areas, or your improvements aren't helping like they should. Are you providing a communication channel for your users outside of reviews where you can get feedback and get to the bottom of problems they have?
- technotony 13y agoThere's a feedback section built into the app so I'm tracking those comments. I hadn't released a new app version in a while, so it's possible it's just relative to new apps... Am working on a new version now...