4 ms·

I always like thinking about this "company culture" question when you see the external communications from a company. GoDaddy is very similar in that most all

by rkalla 13y ago

I always like thinking about this "company culture" question when you see the external communications from a company. GoDaddy is very similar in that most all the emails they send are titled "ACTION REQUIRED" or another equally misleading alert. Very frustrating, builds nothing but distrust from me... like having a friend crying wolf every 10 mins.

shortstuffsushi 13y ago
This is actually really funny to me. I got an email from them a week ago telling me that my "auto billing renewal" had failed because my card expired. I checked "don't automatically renew" when I first signed up. I removed my credit card a month ago, when I realized it had been saved.
- sireat 13y ago
  This is nothing when it comes to GoDaddy. My father is out $500 for 3 lousy domains (typical name extension coms swindles) and the typical GoDaddy "premium" services, because GoDaddy managed to find his new credit card info without him entering it. That is GoDaddy found out the new expiration dates for his card. Seriously, they can do that. There is VISA/MC program which merchants can use to obtain new credit card information from previous customers. Of course, it is his fault for not explicitly cancelling the domains, but GoDaddy can be an expensive lesson.
  - esw 13y ago
    It's surprising, but some banks do enable rebills on cards regardless of the expiration date. I learned this because I have subscribers whose cards are 'expired', but the charges still go through. I needle them constantly to update their billing info, but I still have one guy with a card that expired in 2012. More importantly, your dad shouldn't be out $500. I had some SSL certificates rebill through Godaddy at an astronomically higher rate, so I called, and was able to easily obtain a refund. If Godaddy isn't willing to offer a refund, just call your credit card company and issue a chargeback. The chargeback process greatly favors the consumer, and you're almost certain to win.
  - deleted 13y ago
    [deleted]
  - niclupien 13y ago
    A while ago I've read on a paypal presentation on ecommerce that the expiration date isnt use for verification and can be completely false. I'm curious if this information was true and is still valid.
twistedpair 13y ago
It's the "company culture" of a tech company on the downslide. Remember 20 years ago when NSI had a monopoly on all domain registrations and a basic .com was going to cost you $100/yr? If you can't sell something people want, sell them something they never asked for.

by rkalla 13y ago

shortstuffsushi 13y ago

This is actually really funny to me. I got an email from them a week ago telling me that my "auto billing renewal" had failed because my card expired. I checked "don't automatically renew" when I first signed up. I removed my credit card a month ago, when I realized it had been saved.

sireat 13y ago
This is nothing when it comes to GoDaddy. My father is out $500 for 3 lousy domains (typical name extension coms swindles) and the typical GoDaddy "premium" services, because GoDaddy managed to find his new credit card info without him entering it. That is GoDaddy found out the new expiration dates for his card. Seriously, they can do that. There is VISA/MC program which merchants can use to obtain new credit card information from previous customers. Of course, it is his fault for not explicitly cancelling the domains, but GoDaddy can be an expensive lesson.
- esw 13y ago
  It's surprising, but some banks do enable rebills on cards regardless of the expiration date. I learned this because I have subscribers whose cards are 'expired', but the charges still go through. I needle them constantly to update their billing info, but I still have one guy with a card that expired in 2012. More importantly, your dad shouldn't be out $500. I had some SSL certificates rebill through Godaddy at an astronomically higher rate, so I called, and was able to easily obtain a refund. If Godaddy isn't willing to offer a refund, just call your credit card company and issue a chargeback. The chargeback process greatly favors the consumer, and you're almost certain to win.
- deleted 13y ago
  [deleted]
- niclupien 13y ago
  A while ago I've read on a paypal presentation on ecommerce that the expiration date isnt use for verification and can be completely false. I'm curious if this information was true and is still valid.

twistedpair 13y ago

It's the "company culture" of a tech company on the downslide. Remember 20 years ago when NSI had a monopoly on all domain registrations and a basic .com was going to cost you $100/yr? If you can't sell something people want, sell them something they never asked for.