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My problem with Lenovo is that something like your one-paragraph summary is not on their website. I occasionally window shop for laptops, but I find it very co

My problem with Lenovo is that something like your one-paragraph summary is not on their website. I occasionally window shop for laptops, but I find it very confusing. If I drill down into one of the laptop series, what am I missing from the others? What's the price/feature difference between a top-of-the-line L series and the bottom-of-the-line T series? (After a quick look, I see the (base price) cheapest T is more expensive than all the L, but the L allow up to 16GB RAM, while the T's cap at 8GB. ...and I've spent too much time window shopping yet again.)

freehunter 13y ago
That's a perfectly valid complaint, where I can come back with a hundred other arguments: if you're looking for 16GB of RAM, you're likely to be looking for something pretty specific and willing to shop around or install the RAM yourself. Average consumers likely aren't going to go directly to Lenovo's site to compare laptops, they'll go to Best Buy and find the prettiest one or the thinnest one or the cheapest one or whatever meets their simple needs, or they'll ask a friend for recommendations. I could go on with arguments like that, but I won't. Sure, it's inexcusable to us. We wonder how consumers ever manage to buy a computer, then we're saddened when a consumer makes the "wrong" choice or are unhappy with their laptops. Yes, buying a laptop should be easier. But it works, and people still buy PCs. Lenovo is profitable, despite these issues. People come to me and ask what computer they should buy, that their old laptop died after a year or the screen hinges broke. I point them to a $900 Lenovo that I know is reliable, a $800 Dell that I know has gotten good reviews, or even a $1000 Macbook which I know will last forever with no maintenance. And invariably, they all go out to Best Buy and pick up a $400 HP with pretty plastic and blue lights and complain when it breaks within the year. So why don't PC companies make it easier to understand their models? In my opinion, it's because they don't have to. Simple as that. People will continue to buy their cheap trash and continue to complain about it because that's what people do. No one cares, the PC makers profit, and the cycle continues. Apple has not had as big of an impact on the PC market as we like to think they did. We will see the laptop market die completely before PC makers and consumers learn the lesson Apple is trying to teach them.

freehunter 13y ago

That's a perfectly valid complaint, where I can come back with a hundred other arguments: if you're looking for 16GB of RAM, you're likely to be looking for something pretty specific and willing to shop around or install the RAM yourself. Average consumers likely aren't going to go directly to Lenovo's site to compare laptops, they'll go to Best Buy and find the prettiest one or the thinnest one or the cheapest one or whatever meets their simple needs, or they'll ask a friend for recommendations. I could go on with arguments like that, but I won't. Sure, it's inexcusable to us. We wonder how consumers ever manage to buy a computer, then we're saddened when a consumer makes the "wrong" choice or are unhappy with their laptops. Yes, buying a laptop should be easier. But it works, and people still buy PCs. Lenovo is profitable, despite these issues. People come to me and ask what computer they should buy, that their old laptop died after a year or the screen hinges broke. I point them to a $900 Lenovo that I know is reliable, a $800 Dell that I know has gotten good reviews, or even a $1000 Macbook which I know will last forever with no maintenance. And invariably, they all go out to Best Buy and pick up a $400 HP with pretty plastic and blue lights and complain when it breaks within the year. So why don't PC companies make it easier to understand their models? In my opinion, it's because they don't have to. Simple as that. People will continue to buy their cheap trash and continue to complain about it because that's what people do. No one cares, the PC makers profit, and the cycle continues. Apple has not had as big of an impact on the PC market as we like to think they did. We will see the laptop market die completely before PC makers and consumers learn the lesson Apple is trying to teach them.