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Is this to counter bad pr from yesterday's story about that guy whose files you lost? Because it looks that way. No matter what hd you use, if you are corrupti

Is this to counter bad pr from yesterday's story about that guy whose files you lost? Because it looks that way. No matter what hd you use, if you are corrupting files, it's all the same. Same with Evernote, if their sync is losing notes, and it is, everything else is less important.

atYevP 13y ago
Sean's issue was unfortunate. I think he posted the blog a little prematurely, our support is in contact with him and we're trying to figure out what happened. We restored a lot of data over Backblaze's life (over 5 billion files) and normally the .zip restores are rock solid, and we didn't have any outages yesterday. We're trying to collect his logs and see exactly what broke down. He said that he'd update his posts after the issue was resolved, so keep an eye on it!
- desireco42 13y ago
  I will, but it cast serious shadow over your service :) however awesome other aspects are
  - atYevP 13y ago
    It happens. Computers are weird things, especially when networking is involved. We always recommend having a local and an off-site copy of data. That way you minimize risk, we're hoping we can get him back up and running soon!
    - GigabyteCoin 13y ago
      >Computers are weird things... That's not very encouraging, coming from a data storage company employee.
      - memracom 13y ago
        It might not be encouraging but it is honest and it is factual. No company, however much you might wish it, can do magical things. At best, you can leverage the laws of large numbers to do things which are apparently magical to those people who do not have an understanding of maths, technology and engineering. This is exactly how stage magicians accomplish their tricks. A solid understanding of physics and high precision engineering.
        GigabyteCoin 13y ago
        A data storage company losing data isn't confined to the realms of Magic. It's incompetence, and lack of backups on their part. The company that suggests you take backups of your data on their servers does not keep backups of their data. How humorous. The company that prides itself on profiting by the skin of it's teeth ($5/mo for unlimited data storage and transfer), and there are issues that arise from that severe cost cutting. Surprise, surprise.
      - kibibu 13y ago
        You've never had a problem solved by turning it off and on again?
        GigabyteCoin 13y ago
        Not with a real operating system like linux, no. I have never truly solved a computer problem by rebooting a computer. I sure hope that's not the modus operandi at BB.
        atYevP 13y ago
        70% of the time it works all the time? We haven't yet gotten the logs so we don't know what happened, but we take this stuff very seriously. At the end of the day we're a backup company, it's a serious business and even though we try to have fun and be entertaining with these blog posts and stats, our core job is to ensure folks don't lose data.
    - scholia 13y ago
      > "We always recommend having a local and an off-site copy of data" Sound advice.
    - desireco42 13y ago
      I agree and thank you for quick response to my comment.
meritt 13y ago
That dude's story yesterday concluded with switching from one $5/mo/unlimited provider to another. I'm guessing we'll see a post from him in another year bitching about Crashplan and then maybe he'll realize that $5/mo is too low a price to pay for an unlimited amount of data to backup reliably.
- unreal37 13y ago
  I agree. If he's only willing to pay $5 per month, the data can't be worth THAT much to him. I don't think it casts a "serious shadow" on anything. Backblaze seems like an awesome customer-focused company.

atYevP 13y ago

Sean's issue was unfortunate. I think he posted the blog a little prematurely, our support is in contact with him and we're trying to figure out what happened. We restored a lot of data over Backblaze's life (over 5 billion files) and normally the .zip restores are rock solid, and we didn't have any outages yesterday. We're trying to collect his logs and see exactly what broke down. He said that he'd update his posts after the issue was resolved, so keep an eye on it!

desireco42 13y ago
I will, but it cast serious shadow over your service :) however awesome other aspects are
- atYevP 13y ago
  It happens. Computers are weird things, especially when networking is involved. We always recommend having a local and an off-site copy of data. That way you minimize risk, we're hoping we can get him back up and running soon!
  - GigabyteCoin 13y ago
    >Computers are weird things... That's not very encouraging, coming from a data storage company employee.
    - memracom 13y ago
      It might not be encouraging but it is honest and it is factual. No company, however much you might wish it, can do magical things. At best, you can leverage the laws of large numbers to do things which are apparently magical to those people who do not have an understanding of maths, technology and engineering. This is exactly how stage magicians accomplish their tricks. A solid understanding of physics and high precision engineering.
      - GigabyteCoin 13y ago
        A data storage company losing data isn't confined to the realms of Magic. It's incompetence, and lack of backups on their part. The company that suggests you take backups of your data on their servers does not keep backups of their data. How humorous. The company that prides itself on profiting by the skin of it's teeth ($5/mo for unlimited data storage and transfer), and there are issues that arise from that severe cost cutting. Surprise, surprise.
    - kibibu 13y ago
      You've never had a problem solved by turning it off and on again?
      - GigabyteCoin 13y ago
        Not with a real operating system like linux, no. I have never truly solved a computer problem by rebooting a computer. I sure hope that's not the modus operandi at BB.
        atYevP 13y ago
        70% of the time it works all the time? We haven't yet gotten the logs so we don't know what happened, but we take this stuff very seriously. At the end of the day we're a backup company, it's a serious business and even though we try to have fun and be entertaining with these blog posts and stats, our core job is to ensure folks don't lose data.
  - scholia 13y ago
    > "We always recommend having a local and an off-site copy of data" Sound advice.
  - desireco42 13y ago
    I agree and thank you for quick response to my comment.

meritt 13y ago

That dude's story yesterday concluded with switching from one $5/mo/unlimited provider to another. I'm guessing we'll see a post from him in another year bitching about Crashplan and then maybe he'll realize that $5/mo is too low a price to pay for an unlimited amount of data to backup reliably.

unreal37 13y ago
I agree. If he's only willing to pay $5 per month, the data can't be worth THAT much to him. I don't think it casts a "serious shadow" on anything. Backblaze seems like an awesome customer-focused company.