A good point: "mission critical" is an overstatement and I should phrase that differently. "Critical" to me means personal value (i.e. family photos), and not n

A good point: "mission critical" is an overstatement and I should phrase that differently. "Critical" to me means personal value (i.e. family photos), and not necessarily in terms of timeliness (i.e. business related). And to clarify, I don't expect personal attention. Contacting the CEO was because I thought there might be a legitimate problem with a server and support hadn't responded, and writing this blog came after I'd attempted to follow up with support but hadn't heard back for over 8 hours. I've stated this elsewhere on the thread but I'm by no means out to shame Backblaze. I think there are some UX points worth revisiting, and I may be looking at another provider, but I'm not trying to damn the company. I think it's a discussion worth having on how they might do things better (and also how I might do things better).