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Their selling point is "Unlimited data backup for your Mac or PC, just $5/month." If you're in tech that should tell you it's not for storing "mission critical
by durandal1 13y ago
Their selling point is "Unlimited data backup for your Mac or PC, just $5/month." If you're in tech that should tell you it's not for storing "mission critical data" (paraphrasing the blogpost).
For $5/month you can also not expect round the clock, seven days a week personal attention.
Don't get me wrong, Backblaze seems like a kickass service for an off-site backup of my personal data.
- SeanKilleen 13y agoA good point: "mission critical" is an overstatement and I should phrase that differently. "Critical" to me means personal value (i.e. family photos), and not necessarily in terms of timeliness (i.e. business related). And to clarify, I don't expect personal attention. Contacting the CEO was because I thought there might be a legitimate problem with a server and support hadn't responded, and writing this blog came after I'd attempted to follow up with support but hadn't heard back for over 8 hours. I've stated this elsewhere on the thread but I'm by no means out to shame Backblaze. I think there are some UX points worth revisiting, and I may be looking at another provider, but I'm not trying to damn the company. I think it's a discussion worth having on how they might do things better (and also how I might do things better).