i agree. the only unique thing that live chat will give you is the immediate 1:1, human-to-human, non-scripted ability to answer questions intelligently and cl

i agree. the only unique thing that live chat will give you is the immediate 1:1, human-to-human, non-scripted ability to answer questions intelligently and close sales. that is a huge timesink that you won't be able to keep up with forever, which will probably mean that you'll either need to scrap it, or outsource/script it. and either option moves away from the original intent, so why not start with a system that scales and just use whatever generic live chat option you want until you end up having to scrap it?