I think this article is conflating a couple of very different things. * How much email is sent worldwide. * How email is used in the workplace and the negativ

I think this article is conflating a couple of very different things. * How much email is sent worldwide. * How email is used in the workplace and the negative impacts of it. * Ways to manage email in general and alternatives to email for personal (non-workplace) communication. These are very different topics that can roughly be divided into workplace and personal spaces. * Yes, there's a lot of email being sent. It should be pretty obvious why as it's ubiquitous, easy, simple and reliable. Nothing wrong with that. * Workplace email is a completely different beast. I ran some fairly large internal mail systems for many years. Workplace email isn't about communicating nearly as much as it's "The Record". A place to record, prove, ass-cover, expose and obtain implied consent in a way that is discoverable as evidence down the road. The creation of anxiety and lost productivity here due to sheer volume and massive CC/BCC escalation is obvious - a significant part of many modern jobs is active defense of your own borders in a huge distributed audit trail. * Inbox managers are nice, but they generally don't apply to the workplace, just as Twitter doesn't.