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I think such a scheme is customer-unfriendly, especially for a small company where there isn't a compelling organizational need to have separate email addresses
by agwa 13y ago
I think such a scheme is customer-unfriendly, especially for a small company where there isn't a compelling organizational need to have separate email addresses. For example, if an existing customer wants to both place a new order and get customer support, should they be expected to send two emails, one to sales and another to support? Also, I've noticed that once a customer gets a company's email address in their address book, that's the only email address they ever use. I've seen this first hand with customers emailing the support address to place new orders.
- vinothgopi 13y agoWell it is a little unfriendly (many emails to remember?) but I think it does help. While in a small company we tend to have overlapping roles, slowly our roles become more concrete. When that happens, a mail to say payments@ will immediately tell the payments guy that he has to do something although many others may be cc-ed. Or it may tell the customer that sending a mail to the specific topic email address might get a faster response. Secondly, like how we all know that company.com/about usually takes us to the team page, the press might try to hit up press@. There is always a fallback - the contactus@ but when the number of emails start exploding, it helps when tagging emails by purpose.