7 ms·
Namecheap has rebranded
- higherpurpose 13y agoIt's not too bad. Unfortunately what I really wanted them to change wasn't just the "face" of their website, but the whole website, especially the domain managing features and whatnot. Those kept the same early 2000 design. I'm hoping it's because they didn't have time to finish redesigning everything, but why not just wait until they did?
- ted0 13y agoI'm personally working on redesigning the account panel. We're about 6-8 weeks out but what we have so far is a huge improvement. Would love to hear your feedback - ted@namecheap.com
- sn0v 13y agoHey Ted, loving what you and the Namecheap team have done with the website! Would it be possible to add a few mouseover/overlay tutorials in the control panel for new users?
- ted0 13y agoYes! We plan on doing such things.
- HNLogInsSuckAss 13y agoMaybe not. Minimize the peek-a-boo UI and just organize it properly. Hidden UI = design failure and laziness.
- rbol 13y agoLooks nice! Are you planning to compare conversion metrics of the old design vs. the new? That would be very interesting!
- MichaelTieso 13y agoA huge reason why I keep recommending you to clients is because it's super simple to manage. Please keep it this way.
- ted0 13y agoIt's going to be incredibly simple to manage.
- tamar 13y agoWhat Ted said. This has been a long time coming and we wanted to roll it out in phases while we work out the kinks in parts rather than altogether. It's a tremendous undertaking and we appreciate your feedback :)
- booruguru 13y agoI love the new look. It's very clean, warm and inviting. I look forward to the control panel getting a similar facelift. However, regarding the landing page, I think the teal background for the customer quotes negatively affects readability and the text seems to big. Perhaps displaying one quote at time, within a slider, would be more appealing.
- nikcub 13y agoIve been using namecheap for years and I still get lost in the menus and interface every time I login to do a simple task.
- javajosh 13y agoIt costs $10 a year for a name. How much computation is Namecheap doing for that ten bucks, in general?
- hierro 13y agoJust a heads up if you're planning on using namecheap. I transferred a bunch of domains (around 70 or so) and they just refused to provide me with an invoice, so I couldn't deduct the expenses from my company's taxes. They will only sent you receipts, which are completely useless if you're in EU (and I think refusing to provide an invoice is even illegal here).
- tamar 13y agoWe don't and have never had a system for invoices--nor have I seen that anywhere else. You do get a whole record of your purchases with the full amount spent. We do appreciate the feedback though while we build out the interface even further!
- Tohhou 13y ago1. Build system for giving invoices or 2. Enjoy having less businesses do business with you
- trentmb 13y ago1&1 provides invoices...
- hierro 13y agoI voiced my feedback before I left, several times in fact. Not that it stopped you from sending me emails asking why I was transferring the domains out.
- melvinmt 13y agoYou should know that most US companies don't do full-fledged European style invoices. Who told you receipts are useless for company expenses though, that's simply not true.
- hierro 13y agoIn my experience, most US companies don't provide EU style invoices for everyone, but every single time I've asked for one, I got it, except for namecheap - and trust me, I asked multiple times. Receipts are useless in most EU countries, since you need a valid invoice to claim the expense. That includes listing both the buyer and seller legal names, addresses, what was sold, etc... as well as VAT numbers (or local equivalent).
- nostromo 13y agoI think "Register your domains from just $3.98 a year" was better than "The Internet Needs People. To tell stories, open stores and share what matters."
- goutmaximum 13y agoAs a long time namecheap customer, I am completely lost on this website. Ok, I agree, it looks very modern but "The internet needs people" is less likely to make me sign up for a domain than "Register your domains for 9$".
- pravda 13y ago+1 Anything is better then "The Internet Needs People. To tell stories, open stores and share what matters." Talk about going full-retard. Or full-Oprah. The Internet needs registrars that publish their prices. Ok, I found the pricing page. You have to scroll down to the bottom.
- huwtheperson 13y agoThe internet also needs registrants who are willing to let go of domain names. Everything worthwhile seems to be taken.
- farinasa 13y agoBut how else can I extort small businesses based on my shotgun purchase of potentially desirable names?
- tamar 13y agoI commented elsewhere that you can find the pricing page. It's not that hidden and the pricing is not super expensive. We're a pretty ethical bunch at Namecheap. We have donated over $200k to EFF in the last 2-3 years and will be doing a similar initiative soon. Give us a try and I think you'll agree.
- ciclista 13y ago
- vxxzy 13y agoIt seems namecheap is more concerned about small business and/or side projects. The market for small, "I'll try this thing out" sort of people: that is the market they, NameCheap, seem to be luring. Eventually, except in rare circumstance, the sites do not do too well and are sent back into Tao.
- sergiotapia 13y agoAw shucks - I thought it was a complete site overhaul judging by their new landing page. It seems they took the old client area and just plopped it into an iframe. :(
- tamar 13y agoAs we mention elsewhere in the comments, this is phase one of a multiple-phase project. Stay tuned, Sergio. ;)
- nathan_f77 13y agoHaha yeah, it was a bit of a downer when I logged in to see that
- asdfs 13y agoHosted e-mail pricing is broken. "/yr" should change to "/<length of time>" when you change from yearly to monthly/biannual.
- level09 13y agoSomehow the logo reminded me directly of "The next web" logo.
- HNLogInsSuckAss 13y agoStill better than those assholes at Dotster, who add stuff to your "shoppping cart" without your approval and hope you don't notice when you check out.
- MichaelGG 13y agoI was hoping it'd be a new name. While Namecheap seems like a great registrar, the name alone seems to put people off when I recommend them.
- ChrisNorstrom 13y agoYou know what that's so true. I avoided NameCheap the first few times specifically because of the name. Sounds like a guy running a company out of his basement. And with domain names being worth $2,000+ and on rare occasions getting hijacked and stolen, "cheap" doesn't sound like a good thing. "I'm looking for a construction company, anyone know a good one.", "Oh yeah I use Cheap Construction Co. they're great!"... "Yeah no thanks."
- virtualwhys 13y agoNamecheap allowed me to escape from GoDaddy; for that alone I am deeply thankful. That the transition was seemless and, well, cheap, was an added bonus.
- ing33k 13y agoI like the new design, but they should have done it progressively. ( not jumping from 95 design to 2014 design at once )
- poopsintub 13y agoSeriously? You want them to spend thousands of dollars to show you a site that looks like it's from 2000 for the next six months, only to redo it more modern?
- rrpadhy 13y agoMy first impression was "Are they pivoting to become a social network?" :( I need to stop thinking pivots.
- ChrisNorstrom 13y agoHappy NameCheap customer with 35+ domains here. This is the worst redesign I've seen in a long time but has a really well redesigned logo. Sorry. Looks like they're trying to fit their content in one of those Generic Fad Layout Templates you find on ThemeForest. The LOGO is awesome though. ● Registering a domain is now harder. Before I could select a dropdown menu and see all the TLD options. Now I can't. ● Did you know that NameCheap sells .es domains? Guess how many screens you have to click through to find that out. ● Did you know NameCheap .coms are only $10 while other sites sell them for $14. Because this design doesn't tell you anything. ● I have to scroll so much to get so little. White space is good in moderation but this is just overdone. There's so little content and so much white space and meaningless grey elements and slideshows and giant icons that it makes the site look sterile. ● There's a slideshow with only 2 slides, one of them talking about Web Hosting (to sell web hosting plans), the other about Security (to sell ssl certificates). No other data. No other info. How many people do you think are going to click the second slide and find out that NameCheap sells really cheap ssl certificates. ● Lots of garbage information is taking up space. ● Less functional than the previous design. ● Some of the worst copywrite I've seen. "The internet needs people" and "Getting your site online is easier than you think." ● It tries to advertise NameCheap (poorly) and what it does (poorly) rather than letting me do it. Look, you guys won, I'm already ON your site. Stop selling your "image" to me and start selling your products and services. Hopefully when their sales drop they'll revert to the previous layout and work off of that.
- emocakes 13y agoI kinda sorta agree, at default zoom level, everything is way way way oversized, the logo rocks though.
- goldenkey 13y agoAs a customer with over 100 domains, the new redesign is quite the eyesore. My main reason for choosing Namecheap was because it was technically designed, minimalistic, and had good prices. The new design says flat hipsterism with a splash of web 2.0 fruityness. It's not in the spirit of Namecheap. Something tells me that this design came from an external source. Why change for changesake? Eek.
- emocakes 13y agoThe menu on the right cuts off at the bottom of my screen and there is no way to scroll it down. Also, the default font size is too darn big, zoom out to 75%, thats how it should look. They haven't rethemed the manage pages yet, looks hilariously out of place x)
- bosch 13y agoHopefully, they get higher quality support reps with better understanding of English. I'd also like the ability to be able to call someone, that's something that GoDaddy does better. I guess they take advantage of the cheaper technical salaries in Eastern Europe though so that's why customers aren't able to talk to someone.
- mmanfrin 13y agoThe account page looks 100% the same as it was, they only changed the header. Now things look out of place.
- tamar 13y agoTwo Namecheap employees commented already about this saying that the account area's redesign is also underway ;)
- tristanperry 13y agoAs patio11 says, the margin on domains are fairly small and so many domain companies survive on the upsells instead. Verisign's current .com price is $7.85 and for .net is $5.62. This is the minimum that the registrars (GoDaddy, NameCheap etc) need to pay - so when you think that NameCheap sometimes sell .coms for $8.95, the margin really is small... especially since I've left out the $0.25 ICANN transaction fee (many companies - GoDaddy aside - include this in the overall price). So a $8.95 .com sale leaves just $0.85. So it does make sense for domain companies to market themselves as sellers of an online presence, instead of a sub-$10 domain name. But having said that, the website seems a tad... boilerplate. I thought that big companies were done with rebranding to a Web 2.0 esque corporate web design? Also the footer is 865 pixels tall on my 1920x1080p screen - does it really need to be that big? I don't mean to be too critical - I do support the change to selling a 'story' instead of a domain name. But the design just seems... outdated?
- nader 13y agoMuch better, now they just need to get their client interface modernised :)
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- xref 13y agoOh man, it looks like iOS threw up all over this redesign. What's the extra popout menu on the right for? it's all the same stuff from your navbar. And why are all the account management tools shoved in a tiny menu in the corner of the screen even when I'm logged in?