3 ms·

I do not see how getting free stuff is ever a problem.

• Zikes 13y ago
  Certainly not, but the "costly returns" implies an expectation that the customer would ship the product back if it were sent in error.
  • TrainedMonkey 13y ago
    I think costly returns in this case is UPS shipping items back to Amazon warehouse in case they are unclaimed for a while.
  • SyneRyder 13y ago
    Amazon once sent me the wrong parcel by mistake. I expected a long convoluted returns process, but instead Amazon just said I could keep all the items and that anything I didn't want, I should give to friends or a local charity. It's probably cheaper & more time-efficient for Amazon to write off the cost of the item than to deal with reshipping & restocking an item that can't be sold as new anymore.